Posted on July 31, 2014 by Kendra
Two weeks ago we launched our Door to Door delivery service. On Thursdays and Fridays from 5-9 p.m. our delivery dude Nick will be dropping off 12 packs, 24’s and Can Vans from DuPont to Queens Quay and between Bathurst and Yonge.
So far we’ve had a lot of feedback from people outside these zones and we’re listening. Send your delivery zone request to firstname.lastname@example.org and if there’s a demand for it we’ll do our best to make it happen!
The concept of a door to door delivery service was championed by one of our Good Beer Folks – Nick. Passionate about craft beer and customer service we couldn’t think of a better man for the job.
To answer some of the questions we’ve had about our Door to Door service we went straight to the source. Without further ado… Meet Nick!
Why launch a Door to Door delivery service?
Nick: The people have spoken, this is a service that everybody wants and there’s been a lot of restrictions imposed on Ontarians when it comes to beer distribution. At this point we’re equipped to do it and have decided to trail blaze this concept. If the people want it we’re gonna bring it right to their front door!
What can people expect when they call our Door to Door delivery line?
Nick: They can expect to immediately get me on the phone, it’s kind of like a hot line situation or what I like to call “Beer on Demand”. From the moment they pick up the phone and dial (647)-992-BEER (2337)they immediately begin their customer service experience; I’ll arrive at their house with a big smile on my face, give them their beer and send them on their way to party-ville!
What is the difference between Steam Whistle’s existing Home Delivery Service and Door to Door delivery?
Nick: The home delivery service is really for larger scale get-togethers. They equip you with everything you need to get your party started. The home delivery service will show up, set up your keg and give you advice on the best place for set up. They’ll come with ice, troughs, flash coolers, they’ll even tap and test the keg for you and coordinate a convenient time to pick it up the next day. The home delivery service charges a small fee for this because, let’s face it lugging kegs is hard work!
What’s been the strangest reaction to Door-to-Door delivery so far?
Nick: It’s a bit of shock for some people when I actually show up! For a lot of people of my generation, the concept of a milkman delivering milk to your door has never existed. This is quite a departure from the customer service people are used to receiving.
What neighborhoods are the thirstiest?
Nick: Most of my calls have been our neighbors around the brewery. We’ve got a lot of fans in our backyard who are die hard Good Beer Folks that give us a call when they get off a long day at work often our retail store is closed. They think it’s pretty awesome that their beer o’clock is only a phone call away!
Have you been prank called yet?
Nick: I was called by a party that just wanted to make sure this was a legitimate service. When they called and a real person answered they responded with “Have we died and gone to heaven?” There are a lot of people that just can’t believe that a free beer delivery service actually exists.
Are you picking up empties?
Nick: I will be collecting Steam Whistle empties while I’m on delivery to save our customers the trip and of course you will receive your cash deposit in return.
Why did the milkman stop delivering milk?
Nick: I think as corporations grow they begin to lose touch with the customers that helped them get there the first place. It becomes less about interactions and more about profits. Steam Whistle has brought it back to what it means to live in a simpler time and to really get to know our customers. For me this is about taking customer service to the ground level. Showing up at our customer’s house, interacting while showing we care about our community and bringing the good stuff to our neighbors.
Interested in having Nick bring Beer O’clock to you? To place an order during delivery hours, call or text the new hotline: (647)-992-BEER (2337) To place your order during non-delivery hours, email: email@example.com